Free shipping + (First) discount code for the first order

Your cart

Replacement and return

Exchange and return policy?
Please note that our website policy does not allow the return or exchange of jewelry, even if it is in its original condition, with the exception of products that arrive damaged only.
You can also return damaged products provided that they have not been used and are in their original condition as they were delivered to you.
Return fees
When returning a damaged or defective product, provided that it has not been used, Perla will bear all fees.
How to replace/return a damaged product
We are pleased to serve you on the customer service number dedicated only to messages
WhatsApp (966502062789)
Or by sending an email
sales@perla-store.com
Attaching a photo and video of the damaged product
Provided that the replaced/returned product is in its original condition and in its original packaging and has not been used, opened, or altered in any way.
The period allowed for replacing/returning damaged products
You can exchange/return the damaged product within 7 days of purchase.
: Time for replacement/return of damaged product
We strive to ensure your satisfaction. The exchange/return process may take 20 working days within the Kingdom and 30 working days outside the Kingdom of Saudi Arabia.
How to get a refund in the return process
The amount will be refunded after the damaged product arrives to us and its condition is verified, and then the amount is transferred to your account immediately.
How to replace damaged products with other products
If you wish to replace the damaged product and choose another alternative product, please transfer the difference between the damaged product and the alternative product.
Order Cancellation Policy
We know that sometimes you might change your mind about your order or face a situation that forces you to cancel it. When this happens, all you have to do is send a message to the customer service number designated only for WhatsApp (966502062789) to cancel your order.
We will do our best to help you, but only if your request has not been fulfilled.